Frequently Asked Questions

Our clinic is located at 102 Beverly Street, directly across from The Beverly and POKE by Love Art, and just steps away from TD Garden and North Station. We’re a short walk from the North End, West End, and Beacon Hill.

We offer on-street parking only at our North Station location. Because nearby parking can be competitive, we recommend arriving at least 15 minutes early if you’re driving.

Need a backup plan? We’re also a short walk from the North Station parking garage, and easily accessible by MBTA via commuter rail, subway, or bus.

Yes. To reserve your time with one of our veterinarians, we require a $99 deposit for all doctor appointments and a $300 deposit for surgical or dental procedures. Technician visits do not require a deposit.

This policy helps us ensure availability for pets who need care and minimizes last-minute cancellations.

Absolutely — your deposit is fully refundable as long as you cancel or reschedule your appointment at least 24 hours in advance. If you miss your appointment or cancel with less than 24 hours’ notice, you may be charged a $99 missed appointment fee, and a new deposit will be required to rebook.

Please call us as soon as possible if you’re going to be late. If you arrive 15 or more minutes after the scheduled start time, you may need to reschedule your appointment and may be charged a missed appointment fee.

We know things happen — just give us a heads-up and we’ll do our best to accommodate you.

If you are currently ill with COVID-19, experiencing symptoms such as fever, cough, or runny nose, or have had a recent exposure, we ask that you reschedule your appointment to at least five days out from the date of symptom onset, positive test, or exposure.

Keeping our staff, clients, and community safe is a shared effort — we appreciate your understanding.

We know pet dental cleanings can be overwhelming, so here’s what to expect from our comprehensive dental care packages at North Station:

Our 10-Step Prophy Dental Package:

1. Pre-Screening Tests
   • Full physical exam to assess your pet’s overall health
   • Lab tests (bloodwork) to determine anesthesia fitness
2. Pre-Medication
   • Medications for pain, sedation, and nausea
3. IV and Fluid Therapy
   • IV catheter placement and continuous fluid administration
4. Anesthesia Induction
   • IV medications to induce anesthesia
5. Airway Protection
   • Breathing tube placement for safe oxygen and gas anesthesia delivery
6. Monitoring Throughout the Procedure
   • Constant tracking of heart rate, respiratory rate, oxygen, blood pressure, and temperature
7. Scale and Polish
   • Ultrasonic scaling above and below the gumline
   • Pet-safe polishing and fluoride treatment
8. Radiographs (X-rays)
   • Imaging of upper and lower jaws to assess root health
9. Comprehensive Oral Exam
   • Each tooth is evaluated for damage or periodontal disease
10. Additional Work (As Needed)

• • Extractions, oral surgery, or periodontal filler based on findings

After the procedure, your pet will be monitored until fully awake and ready for discharge. At pickup, our team will review home care instructions and any medications. Most pets are back to their usual selves within 24 hours.